OUR SERVICE GUIDELINES

Your cart will be delivered at the end of your driveway before your service begins

All carts must be placed out for pickup the night before your pickup day to ensure your cart is not missed. There is no set time for service, only set days and the routes begin at 12:00 AM.

Place carts with arrows toward the street.

When placing cart out for service, make sure it is 3 ft. from the road, 3 ft. from any obstacles (like mailboxes, utilities, vehicles, or other objects), and 2 ft. away from other Trash Rangers' carts. Failure to do so could cause interruptions in your services.

We cannot accept the following items for pickup:

• Dirt
• Mulch
• Construction debris
• Waste generated by private contractors after remodeling or landscaping services
• Rocks
• Motor oil
• Cooking oil
• Gasoline
• Bricks
• Tile
• Concrete
• Liquid paint
• Fertilizer
• Chemicals
• Tires
• Any materials that extend beyond the cart rim

The weight limit for the cart is 100 lbs.

Cancellation Policy — If you wish to cancel our services, please contact us to confirm your last service day, as the carts must be collected to cancel accounts.

In circumstances when you have extra trash, we will only collect it under the following policy:

• Customers must call, schedule, and pre-pay for any extra trash outside the cart to be collected
• All extra trash outside the cart must be bagged. Loose boxes that are not bagged will not be collected. The bags cannot weigh over 25 lbs. each
• A minimum charge of $28.00 for up to five bags is applicable and additional bags are $5.00 each
• If you do not call and schedule the extra trash pickup, the extra trash outside the cart will not be collected

All carts are the property of Trash Rangers and has been assigned to you with a serial number. The carts are considered rental property, and whether it is utilized or not, charges will still occur.

If your cart needs to be repaired, please contact us and let us know about the damage to the container so we can schedule a repair or have it replaced. Any other damages not caused by our company (lost/stolen cats, vehicle damage, or fire damage) will require a cart replacement fee of $85.00 per cart.

Failure to return the cart after the service is canceled will result in a $85.00 cart replacement fee.

We will enroll you in our text service for service notifications

There is a $25.00 fee for any returned checks/NSF. Please note, payments after 3:00 pm or on weekends will not get posted on your account until the next business day. If your account gets suspended, the payment must be made by 3:00 pm, the day before your scheduled service day for the trash to be picked up.

Statements are sent on the first of the month and payment is due on the 15th for the upcoming quarter. If your payment is not received by the last day of the month billed, your account will be suspended, and late fees assessed.

Failure to return the assigned cart will result in an $85.00 cart replacement fee. No refunds for any service will be given.