Customer Account Representative

Location: 14046 Hwy 431, Saint Amant, LA 70774
Job Type: Full-time
Salary: $17 – $25 per hour

About Us

At Trash Rangers of Louisiana, LLC, we pride ourselves on creating a dynamic, interactive, and professional workplace that values creativity and self-drive. We are looking for enthusiastic individuals to join our team and contribute to our mission of providing exceptional customer service.

Job Summary

As a Customer Account Representative at Trash Rangers, you will play a crucial role in our customer service team. You will handle routine residential and commercial customer calls, inquiries, requests, and questions. These interactions typically require limited research and investigation to reach a resolution.

Your primary responsibility is to ensure superior customer service is delivered promptly, respectfully, and courteously, addressing and resolving customer concerns effectively.

Key Responsibilities

• Answer incoming customer calls.
• Assist existing commercial and residential customers in resolving issues.
• Provide service quotes for new customers.
• Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Enter customer information, set up service, and collect payments for new customers using our software.
• Maintain customer retention by delivering high-level customer service and offering alternatives to cancellation requests.
• Understand customer needs, issues, and requests.
• Identify opportunities to cross-sell additional products and services.
• Interact with customers and Trash Rangers employees to determine service requirements, resolve complaints, and escalate more complex issues as needed.
• Advocate for customers by solving problems on their behalf and engaging the appropriate departments and people within Trash Rangers.
• Support other service lines when required.
• Complete cross-training with other departments, including Operations, Sales, and Billing.
• Strive to meet or exceed service and operational goals, including productivity, quality, and timeliness.

Work Environment

This position operates in a typical office setting.

Qualifications

• Ability to handle a high volume of calls professionally and efficiently
• Excellent verbal, written, and analytical skills
• Proficiency in MS Office and strong typing skills
• Ability to multitask and manage time effectively
• Ability to perform well under pressure and treat others with respect
• Strong problem-solving skills with a timely resolution approach
• Ability to prioritize and plan work activities
• Team-oriented mindset with the ability to work independently
• Adaptability to frequent changes in the work environment and ability to manage difficult or emotional customer situations promptly

Minimum Requirements

• High School diploma or GED
• Previous experience in customer service roles

Benefits

Trash Rangers offers a competitive compensation package, including:

• 75% paid Health and Dental Insurance
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days

Additional Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off
• Bonus opportunities
• Performance bonuses

Work Schedule

• Monday to Friday
• No weekends
• No travel required
• Work Location: In person at our Saint Amant office

Join the Trash Rangers team and be part of a company that values your skills and dedication. Apply today and help us continue to provide exceptional service to our customers!

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